Frequently asked questions

Most orders are delivered within a few business days. You’ll see an estimated delivery window on the product page and at checkout, and a tracking timeline once your order ships.

Sign in and go to My Account → Orders, then open any order to see its live status timeline. Tracking details appear there once the order is dispatched.

Yes — orders above a minimum cart value ship free, and a small flat shipping fee applies below that. The exact threshold is shown in your cart before you pay.

You can pay online via UPI, card or netbanking (Razorpay), or choose Cash on Delivery (COD) where available.

COD is offered up to a maximum order value. If your cart is above that limit, COD is hidden and you’ll need to pay online — this keeps high-value orders secure. You’ll see a note in checkout when this applies.

Yes. Online payments are processed by Razorpay; we never store your card or UPI details on our servers.

Yes — eligible items can be returned within the return window after delivery. Open the order in My Account → Orders and choose Return. Some categories (like clearance items) may be non-returnable; this is noted on the product.

You can cancel an order yourself while it’s still Pending or Confirmed (before it’s packed) from the order detail page. Once packed or shipped, please contact support and we’ll help.

For prepaid orders, approved refunds are returned to your original payment method. For COD orders, we’ll arrange the refund with you directly.

You can browse freely. You’ll need to sign in to check out, track orders and request returns. You can sign in with email/password, Google, or mobile OTP.

Use the “Forgot password?” link on the login page to reset it by email.

Register your company to unlock GST invoicing, volume & slab pricing, minimum order quantities, and credit terms. Switch to Business mode using the Retail/Business toggle to see business pricing across the store.

Yes. The company owner can invite employees, who can build carts and submit them for the owner’s approval. Owners manage checkout, addresses, credit and approvals.

Approved companies can buy on credit up to an assigned limit, with a payment-terms window. Your credit limit, usage and the next payment due are shown on your company dashboard.

Enterprise is a full procurement portal for large organisations — with branches, cost-center budgets, and a purchase-request → approval → purchase-order workflow, plus contract pricing and invoicing.

Visit the Enterprise portal to register your organisation. Our team verifies the account and sets up your contract, branches and credit before your team starts raising requests.